Returns & Exchanges

At Gaggia North, we want you to be completely satisfied with your premium coffee equipment. If your purchase does not meet your expectations, you may return it within 30 days of delivery for a refund or exchange.

1

Initiate Your Request

Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the item in its original manufacturer packaging, including all accessories, manuals, and the original receipt to ensure a smooth processing.

3

Ship to Gaggia North

Affix the provided shipping label or send the package via a tracked carrier to our designated warehouse address provided in your RMA instructions.

4

Inspection and Refund

Once our technicians inspect the machine for quality assurance, we will process your refund or ship your replacement within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing