Frequently Asked Questions

Everything you need to know about your Gaggia North experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy for home appliances?

We offer a 30-day return policy for unused items in their original packaging. Please note that used espresso machines may be subject to a restocking fee if returned.

Do Gaggia machines come with a warranty?

Yes, all new Gaggia espresso machines purchased through Gaggia North include a 1-year manufacturer warranty covering parts and labor for any factory defects.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How do I maintain my machine for the best coffee quality?

Regular descaling and cleaning of the brew group are essential. We recommend using Gaggia-approved maintenance kits every 2-3 months depending on your water hardness.

Do you offer international shipping?

Currently, Gaggia North ships exclusively to customers within North America to ensure reliable service and compliance with local electrical voltage standards.